Privacy Policy

🔍 Plain Language Summary

We respect your privacy. Here's the short version:

  • We collect only the information needed to run Supervaize (like your account details, agent activity, and support requests).
  • We use this information to keep the platform running smoothly, improve features, and provide support.
  • We don't sell your data. We only share it with trusted providers (like hosting and payment processors) or if required by law.
  • You control your data: you can request access, corrections, or deletion anytime.
  • We take security seriously, but no system is 100% perfect.
  • If we make important changes to this policy, we'll let you know.

For the details, keep reading 👇

a. Information You Provide
  • Account Information: Name, email address, team/workspace affiliation, and authentication credentials.
  • Billing Information: Payment details (processed securely by third-party providers; we do not store full payment card details).
  • Support & Communication: Messages, requests, and other information you send when contacting us.
b. Information Collected Automatically
  • Usage Data: Interactions with the application, agent jobs, cases, and steps.
  • Telemetry & Logs: Performance data, execution traces, error logs, and system events (used for monitoring, auditing, and debugging).
  • Cookies & Tracking: When visiting our website, we may use cookies, analytics tools, and similar technologies.
c. Third-Party Integrations

If you connect Supervaize to third-party platforms (e.g., Slack, Teams, cloud KMS, LangChain, BeeAI, etc.), we may receive information necessary to enable those integrations.

We use collected information to:

  • Provide, operate, and maintain the Services.
  • Monitor agent health, execution, and compliance.
  • Improve features, performance, and usability.
  • Provide customer support and respond to inquiries.
  • Ensure security, auditing, and fraud prevention.
  • Comply with legal obligations.

We do not sell your personal information. We may share information in the following cases:

  • With Service Providers: For hosting, payments, analytics, and communication.
  • With Your Consent: If you authorize integrations or share data externally.
  • For Legal Reasons: When required by law, regulation, or legal process.
  • In Business Transfers: If we merge, acquire, or sell part of our business.

We implement administrative, technical, and organizational measures to protect your data (e.g., encryption, access control, auditing). However, no system is 100% secure.

We retain your information only as long as necessary to provide the Services and comply with legal obligations. You may request deletion of your account and associated data at any time.

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

Requests can be sent to [email protected].

Supervaize is a global platform. Data may be transferred and processed outside your country of residence, subject to appropriate safeguards (e.g., standard contractual clauses).

Our Services are not directed to children under 16. We do not knowingly collect data from children.

We may update this Privacy Policy periodically. Changes will be posted with a revised "Last Updated" date. Significant changes will be notified through the application or by email.

For any questions about this Privacy Policy, contact us at:

Supervaize
📧 [email protected]
🌍 https://supervaize.com

Last updated: September 25, 2025